We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Melissa Richard

Practice Manager
Melissa joined our team in September of 2008 as a Veterinary Assistant and she recently moved into the role of Practice Manager. Melissa’s responsibilities include assisting both Dr. Wurdell and the Veterinary Technicians in delivering care to pets who are visiting Muskoka Animal Hospital for appointments or procedures, as well as ensuring the maintenance of our medical equipment and facility. Melissa also ensures the safety and comfort of all of our patients. During busier times at the hospital, she can be found helping out the receptionist, warmly greeting clients and their pets, and assisting with scheduling. Melissa shares her life and love with her 3 sons, Jared, Jett, and Knox.

COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed-door" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 705-789-7979. We will take a history of your pet from outside of your car, and bring your pet into the hospital for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday from 8:00 am - 5:00 pm.

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the clinic. Our staff will bring your order to your car and take payment from your vehicle. Alternatively, you can order from our online store at http://www.myvetstore.ca/muskokavet

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

Your dedicated team at Muskoka Animal Hospital