Frequently Asked Questions
We make every effort to accommodate our clients’ requests and we understand that you may feel more comfortable with the care of a specific veterinarian. Please understand we will do our best to schedule your visit with your preferred veterinarian, however, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts and emergency situations all play a role in their availability. During an emergency situation for your pet, it might be in your best interest to schedule an appointment with the available veterinarian. Please feel free to ask for a specific veterinarian or veterinary technician when you schedule your appointment, and we will do what we can to facilitate your request. However, please be understanding if we can’t. All of our team members are skilled professionals who look forward to your pet’s visit.
We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial.
Our veterinarians make every effort to stay current and skilled in many aspects of animal health. However, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. In addition, specialty clinics and university-affiliated referral centres have specialized equipment to perform procedures that are not routinely undertaken by general practitioners. At Muskoka Animal Hospital, we have the technological advances to be able to transfer medical records, digital radiographs, laboratory results and ultrasound images to referral services to expedite your pet’s treatment.
Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation right here in Muskoka.
We are happy to send proof of vaccination to your pet’s kennel.
Because of the vast geographical area of Muskoka, we are generally unable to provide euthanasia services outside of the clinic. If you require palliative care or end-of-life services for your pet, please do not hesitate to call and speak with us at 705-789-7979.
Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain management plan to your pet’s medical condition and individual needs.
Surgical patients at Muskoka Animal Hospital are treated using a multimodal approach. We want our patients to be comfortable throughout their surgical procedure, as well as upon recovery because we know that the absence of pain greatly enhances the positive outcome of a successful surgery. We often use laser therapy as a method of non-pharmaceutical pain management during surgery, combined with the safest possible medications.
In cases involving chronic pain, our doctors take every precaution to select appropriate pain management protocols for your pet’s individual needs.
Rest assured that our Veterinarians and RVTs will take every precaution in ensuring a safe surgery for your pet. Pre-anesthetic blood testing is mandatory at our clinic because knowing the status of internal organ health prior to the delivery of anesthesia significantly reduces the risks for your pet. During the procedure, an RVT trained in anesthetic monitoring will continually assess your pet’s heart and respiratory rate, blood pressure, and other vital signs to help prevent any anesthetic risk. We also provide appropriate pain medication during recovery so that your pet recovers in comfort.
We know that you are concerned about your pet when undergoing anesthesia for even the simplest procedure. We make a point of calling you or sending a text immediately upon their recovery from surgery to update you on their status.
In the event of a loss of consciousness or seizure, bring your pet in immediately to be assessed by a Veterinarian. Call us right before you leave or while you’re on your way to help us prepare for the situation.
If your pet gets sick outside of our regular office hours, call our after-hours emergency line for prompt advice and care: 705-789-7979.
Don’t panic, but call us right away. If it’s outside of our normal business hours, you will be directed to call one of our Veterinarians directly. If your pet is not showing any adverse symptoms, you can also call the ASPCA Animal Poison Control Center at 888-426-4435. You may be charged a consultation fee.
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so that your veterinarian can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost more in the end and could be harmful or even deadly to your pet. If you have a concern about your pet’s health, please call our office at 705-789-7979 and schedule a convenient appointment time.
We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics. It can also help us notice any early clues to health concerns. In addition, a regular weigh-in can help you track and manage your pet’s weight, reducing the risk of obesity and the health problems associated with excess weight, such as diabetes, heart failure, and joint disease.
Certainly! Please notify us when scheduling your appointment and we will do our best to ensure an exam room is available as soon as you arrive.
Absolutely! Many of our clients prefer to settle their accounts in the exam room so that they can simply exit the building without stopping at reception. We are pleased to provide Point of Sale terminals in each of our exam rooms for your convenience.
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at our hospital. They must continue to be restrained while they are in the reception area and while travelling to and from the exam rooms. Your veterinarian or veterinary technician will let you know when it’s OK to let your pet off-leash or out of his/her carrier.
There is often a lot going on at our hospital. Combine that with the unfamiliar surroundings and new animals, and any pet—even one that is well trained—might become uneasy or excited. We want you and your pet to have as pleasant of an experience as possible every time you visit our hospital, so we ask all of our clients to respect our policy.
Call us. Just like doctors, veterinarians sometimes need to try more than one treatment or medication to find the solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. We want to work with you to find the right answers for your pet.
Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.
We do offer admit appointments. Please call to arrange this service. We usually ask that you bring your pet in the morning and we will complete the required exam and services along with a full report card. A discharge will be scheduled for you to come and pick your pet up at your convenience. There is a nominal fee for this service to allow for hospital care and supervision.
At Muskoka Animal Hospital, we understand that quality veterinary care, especially during unforeseen accidents and illnesses, can be costly. To this end, we are pleased to offer payment plans through Paybright and Medicard. Please inquire about these programs with our Client Care Representative or Practice Manager.
We do accept major credit cards, as well as veterinary insurance plans, which can help cover many routine and emergency services.
We can accept any of the following payment methods:
We also accept most pet insurance plans.
Please call 705-789-7979 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.
Appointments can also be arranged by emailing your preference to firstname.lastname@example.org.
Surgical procedures are performed on Tuesdays, Wednesdays and Thursdays.
In an emergency, call us after hours at 705-789-7979. You will be directed to our After Hours Answering Service. Our on-call veterinarian will return your call as soon as possible. If you don’t have call-waiting, remember to stay off your phone line so that the doctor can reach you. Please note, we only offer emergency services for our regular clients.
In some cases, our professional governing body requires that we have a veterinary–client relationship with pet owners before communicating certain information to them. Also, some educational and informational sections of our website are reserved for our clients, so we can communicate effectively between visits. If you are a client, please contact us for your password.
Veterinary Health Care
The fees that you pay for veterinary services take into consideration a number of factors, including the costs to compensate your veterinarian and veterinary team for their professional services and the expenses involved in maintaining the hospital and equipment. When someone decides to adopt a pet, he or she needs to be prepared to include annual veterinary care in the overall cost of owning the pet.
Thanks to advances in veterinary medicine, pets are living longer, which means you may be spending more over the lifetime of your pet. However, in general, the annual cost of caring for a pet hasn’t increased much over the past several decades. Consider how much the costs of many professional services, such as human health care, have risen over that same period! Certain advanced procedures may come at a higher cost, but as the owner, you decide what care you want to provide your pet.
It may seem like you’re paying more for your pet’s care than for your own, but that perception may stem from the fact that you’re paying the entire cost of a service or procedure, rather than a percentage or set fee determined by an insurance company or government health plan. If you want to save money on your pet’s care, there are several pet insurance plans available. These plans may cover or help keep costs down for many routine veterinary services, prescriptions, medical conditions, and diseases. Muskoka Animal Hospital also offers a third-party health care financing option. Be sure to ask about payment options at your next visit.
A Veterinary Technician is trained to assist veterinarians in caring for pets. These professionals perform many of the same tasks that a nurse would for a doctor. Veterinary technicians have received training, either in accredited programs or on the job. Responsibilities vary among clinics, but their basic duties remain the same. For instance, technicians collect patient samples, perform lab tests, assist during patient exams and dental cleanings, and take x-rays. Technicians play an important role in patient monitoring during anesthesia and patient care for hospitalized pets. Senior techs also train and mentor other staff members. Some technicians work in research facilities or for manufacturers.
Supplements, and nutraceuticals, in particular, are becoming very popular with pet owners. Your veterinarian can help you weed out confusing and conflicting information and advise you on any supplements that your pet might benefit from. Be sure to ask about your concerns at your pet’s next Annual Medical Exam.
The answer is different for each pet depending on the lifestyle and life stage of the pet, although many commercially available foods are fine to feed healthy dogs and cats. You can look for a nutritional adequacy statement from the Association of American Feed Control Officials (AAFCO), as well as the words “complete and balanced”. Pets’ nutritional needs do change, depending on their life stage and health. Your veterinarian can recommend a pet food, as well as give you advice on deciphering ingredient lists and determining how much to feed your pet.
Losing a pet can be extremely upsetting and hard to move beyond. We have such a close bond with our pets, so letting go is never easy. Many veterinary hospitals offer grief counselling, as do some veterinary colleges and professional organizations. You can contact your veterinary hospital to find out who they recommend to help you through this sad transition.
Even though your pet may be showing the same symptoms as he or she did the last time, the problem may be different. Many diseases have similar symptoms, and your veterinarian needs to examine your pet to ensure that he or she correctly diagnoses the cause.
Many clinics offer veterinary-approved toys and accessories for pets. With all of the options out there, sometimes it’s hard to figure out what’s safe. Your veterinary hospital can also recommend toys based on your pet’s age, breed, needs, and interests.
Certain behaviours can be frustrating and difficult to overcome. Many veterinary hospitals offer behaviour counselling and obedience training. Call your clinic to set up a behaviour assessment.
Modern anesthesia is generally quite safe. Most veterinary hospitals perform a physical examination and run blood tests before all procedures requiring general anesthesia to make sure your pet doesn’t have any hidden health issues. In addition, a veterinary technician should be monitoring your pet’s vital signs during the procedure, to ensure your pet’s safety or to catch and treat any potential concerns as quickly as possible. Anesthesia and patient monitoring vary from clinic to clinic. Ask your hospital what they do to protect your pet before, during, and after the use of anesthesia.
You can turn to the Resources section of our website, which offers information on a wide variety of topics. In addition, many veterinary colleges and professional organizations offer excellent resources online. Your veterinarian can discuss your pet’s health in more detail.
Not any more than a regular vaccine injection. The chip is inserted at the back of the pet’s neck, where the skin is loose. Microchipping is a safe and effective way to identify your pet in case he or she gets lost.
Your pet’s microchip should continue to function over your pet’s lifetime without any maintenance; however, the system won’t work unless you keep your contact information current. Whenever you move or change your phone number, make sure you update that information with your pet’s microchip manufacturer. Remember to also get your pet new ID tags at the same time.
Although natural remedies may offer some protection or repellency against parasites, they are not nearly as effective as prescription products. In addition, natural remedies often need to be applied more frequently than once a month, making them less convenient as well. Some natural remedies, such as garlic, may actually be harmful to your pet.
Just because a product has “natural” on its label doesn’t mean that it’s safe. Consult with your veterinarian before using any over-the-counter preventives on your pet.
If you purchase preventives from sources other than a veterinary hospital or a website affiliated with a veterinary hospital, you don’t have any guarantee that the product is authentic or that it has been stored and shipped as recommended by the manufacturer. When you order from your veterinarian, you’ll have the added benefit of being able to rely on his or her expertise and knowledge of your pet’s medical history.
Fleas and ticks are not just minor nuisances; they can transmit serious and sometimes life-threatening diseases, some of which can be passed to people. Even indoor-only pets are at risk because fleas and ticks can hitch a ride on your clothing, shoes, or other pets. Keeping your pet on a monthly preventive is your best bet for protecting your pet—and your family—against these parasites.
It is not safe, and it is illegal for anyone (including veterinarians) to offer anesthesia-free dentistry in Ontario.
Dental health is just as important for dogs and cats as it is for people. Bacteria and food debris accumulate around the teeth and, if left unchecked, will lead to deterioration of the soft tissue and bone surrounding the teeth. This decay can result in irreversible periodontal disease, tooth loss, and expensive oral surgery. Bacteria can also cause serious and potentially fatal infections in your pet’s kidneys, liver, lungs, and heart.
Unless your pet just ate something fishy, stinky breath isn’t normal. Having a veterinarian evaluate your pet’s teeth regularly and clean them as needed will help prevent dental disease and any related problems.
Almost all puppies are born with intestinal parasites, which are passed from mother to pup during pregnancy. Although kittens are not infected when they’re born, they can become infected through their mother’s milk. Puppies can also become infected while they’re nursing.
Puppies and kittens should both be dewormed every 2 weeks, starting at about 2 weeks of age for puppies and 3 weeks of age for kittens. After the biweekly series of dewormings are finished, monthly dewormings should begin (at about 8 to 9 weeks of age for kittens and 12 weeks of age for puppies).
Many factors affect the cost associated with treating heartworm infection, including diagnostic testing, hospitalization, medication, and office visits. Preventing heartworm is much less expensive, which is why most veterinarians recommend that you keep your pet on heartworm prevention year-round.
Unfortunately, if you were late or missed a dose even once, your pet could have become infected if he or she was exposed during that time. Call your veterinarian and explain the situation. Depending on how many doses have been late, he or she may recommend that you have your pet tested for heartworm infection, and then put your pet on a regular preventive schedule. You should also have your pet re-tested in 7 months, as recommended by the American Heartworm Society (for heartworms to be detected, your pet needs to be 5 to 7 months old).
Your pet should be tested for heartworm infection before he or she is placed on a preventive, in order to avoid any harmful or possibly fatal complications. For instance, if a heartworm-infected dog is started on monthly preventive, immature heartworm (called microfilariae) can die suddenly, causing a serious, shock-type reaction. In addition, preventives won’t kill adult heartworms, so an infected dog needs to be started on a treatment plan.
Just because your cat doesn’t venture outdoors doesn’t mean outdoor parasites can’t get inside. Mosquitoes can transmit heartworm disease, and as you probably know, they always seem to find a way to get inside your home. Plus, both fleas and ticks can hitch a ride on clothing, so every time you come back into the house, you could potentially be bringing these parasites inside with you.
Although you can’t always protect your pet from coming in contact with these blood-sucking insects, you can help protect him or her from the diseases they can transmit. Ask your veterinary hospital to discuss the benefits of preventives with you.
Never give your pet medication intended for people unless your veterinarian has prescribed it. Most over-the-counter pain relievers, such as acetaminophen (Tylenol) and ibuprofen (Advil, Motrin), can have serious and potentially fatal consequences if a pet ingests them.
A variety of pain medications are available for dogs and cats. Your veterinarian can help you determine which one will fit your budget and help alleviate your pet’s pain.
During your pet’s wellness exam, your veterinarian will take your pet’s history and perform a thorough physical examination. Your veterinarian will also give your pet appropriate vaccinations and perform a diagnostic workup, which may include blood, fecal, and urine tests to check for parasites and underlying diseases. Your veterinarian will prescribe preventives and may recommend dental work or other follow-up care. The specific services provided during the exam will vary depending on your pet’s age. You can help by letting your veterinarian know if you’ve noticed any unusual behaviour or physical changes in your pet.
When you consider the cost of prevention versus the cost of treating a disease or condition, you’ll find that treatment is often far more expensive. For example, parvovirus treatment can frequently cost 10 times more than a single parvovirus vaccination. When you keep your pet up-to-date on preventive care, you’ll know that your pet won’t have to suffer from a condition that could have been prevented or treated.
Your veterinarian will determine which vaccinations are appropriate for your dog or cat, based on individual factors, such as lifestyle and health status. Veterinarians commonly recommend that dogs be vaccinated against rabies, distemper, and parvovirus and that cats be vaccinated against rabies and panleukopenia (feline distemper). Additional vaccines, such as feline leukemia virus (FeLV), feline immunodeficiency virus (FIV), and Bordetella (kennel cough), are recommended based on your cat or dog’s risk.
Many of these diseases can be fatal to your pet. Preventing them is far easier and less expensive than treatment. If you would like more information on vaccines, ask your veterinarian.
Many areas have laws that require dogs and cats (and sometimes ferrets) to be vaccinated against rabies. These laws help protect both pets and people from this deadly disease. Check with your veterinarian to learn local requirements and to find out what he or she recommends. Except in certain rare cases, a veterinarian needs to examine a pet before the vaccine is given.
Because of rabies laws, control and prevention programs, and pet owners’ cooperation, domesticated pets in North America rarely become infected with this disease. By keeping your pet up-to-date on his or her rabies vaccination, not only are you protecting your pet, but you’re also helping to eradicate rabies from the pet population in your community.
Getting into veterinary school is extremely competitive. Because veterinary programs have a limited number of positions to fill, not all students who apply get in. Those who hope to become a veterinarian must have high grades in their pre-veterinary studies. In addition, any real-world experience or additional years of college may be beneficial.
Most veterinary degrees require at least 6 years of study at the university level, including a minimum of 2 years of pre-veterinary education and 4 years in a veterinary medicine program. Veterinary students usually spend 4,000 hours or more in classroom, laboratory, and clinical study.
To stay current with veterinary medicine, techniques, and technology, practicing veterinarians read scientific journals and attend continuing education symposiums, seminars, and courses.
A veterinarian is a doctor who studies animal health, prevents, diagnoses, and treats diseases and health issues in animals, and helps protect the welfare of animals and people. Veterinarians are knowledgeable and well educated on many aspects of animal care and fulfill a range of roles across the private and public sectors. You can find veterinarians working at small animal clinics, emergency and specialty hospitals, universities, research facilities, pet food and drug manufacturing companies, and government organizations.
Just like human doctors, veterinarians are expected to meet minimum standards of care (as overseen by veterinary regulatory authorities). Thus, the quality of care that your pet receives should not change based on the fees charged for services. However, if prices are lower at one clinic, you should ask for clarification about what the procedure or treatment includes. You may find differences in the level of care provided by that clinic.
Several companies offer health insurance for dogs and cats (and other pets). These plans have premiums and deductibles, just like human health insurance plans. The premiums and deductibles vary based on the level of coverage that you select. Many routine services, such as office visits and diagnostic testing, are covered, as well as prescriptions, procedures, and surgeries for a wide variety of diseases and conditions. However, there are restrictions and limits, as well as certain guidelines to follow, including making sure that your pet receives regular preventive care.
Your veterinary hospital should have more information about pet health insurance.
Many veterinarians who see a pet on a regular basis are usually willing to work with the owner to come up with a payment plan. This is one of many reasons why it’s a good idea to keep up with your pet’s routine care. Owners whose pets don’t receive regular veterinary care will have a harder time finding a veterinarian who is willing to provide services without guaranteed payment. Contact your veterinary hospital, and ask if they offer any alternative payment options.
Relatively speaking, veterinary care is a great value! The cost of veterinary care has risen very little over the last 20 to 30 years, especially when compared to the cost of human health care or almost any other service.
Veterinary fees are a reflection of the costs of maintaining suitable facilities, equipment and support personnel to provide the level of care that is expected in animal medicine today. Remember, too, the original cost of the animal has no bearing on the cost of services delivered. Annual veterinary care is a cost that should be factored in to the decision to own a pet.
Puppies and kittens generally have the same health requirements: an initial veterinary visit that includes a physical exam, vaccinations, and tests for parasites. Follow-up visits include the rest of the puppy/kitten series of vaccinations, as well as treatment and preventives for parasites. Most veterinary hospitals can give you a basic estimate for these services, and most of the fees for these services shouldn’t vary significantly from hospital to hospital.
Each veterinary hospital sets its own fees. These fees are largely based on expenses, such as salaries, utilities, and rent, that all vary from one area to another. However, the services that are covered under the same procedure or treatment may also differ from clinic to clinic. Medications, medical techniques and products, anesthetics, and equipment can all affect the cost of services.
Besides being unethical and illegal to prescribe medication over the phone, veterinarians can’t accurately diagnose or treat a pet without physically examining him or her. Veterinarians appreciate observant owners and want to hear their description of the pet’s symptoms. However, many diseases have the same symptoms but require different treatment. To determine the cause of the symptoms and ensure the best outcome, veterinarians need to examine the pet in person and sometimes perform diagnostic testing. Treating a pet for the wrong disease will cost more in the end and could be harmful or even deadly to your pet.
Legally, once you decide to adopt or “take in” an animal, you become the owner. As the owner, you are responsible for the pet’s care. When you take in a stray, he or she may be injured and require veterinary care. Because the amount you pay for his or her care isn’t related to how you’ve acquired the pet, you need to carefully consider whether adopting a stray pet is a financially advisable decision. If you can’t afford the pet’s care, you have the option to relinquish the animal to a local humane society or shelter (although some shelters cannot guarantee that the pet will not be euthanized).
Veterinarians often come across such cases, and many of them will work out an arrangement for people who want to help the animal. However, make sure you tell the veterinarian about the situation before he or she examines and treats the pet.
If you find a stray, you should also ask the veterinarian to check for a microchip to determine whether the animal has an owner.
Spaying and neutering can have major benefits for your pet, including lowering or preventing the risk of several diseases and types of cancer. Your veterinarian can discuss these benefits with you. In addition, spaying and neutering help to control the pet population by reducing the number of unwanted pets.
Spaying and neutering are surgical procedures that require your pet to be put under anesthesia. The cost of these procedures takes into account the anesthesia, your veterinary team’s time and expertise, monitoring, drapes, suture material, and hospitalization. Spaying or neutering your pet is much less expensive than feeding and caring for litters of unwanted puppies or kittens, or dealing with potential pregnancy complications.
As the owner, it’s up to you to decide how much money and care you’re going to put into your pet. Each pet owner has his or her own idea of what constitutes reasonable pet care. Your veterinarian recommends services, procedures, and preventive measures that he or she feels will benefit your pet. The owner makes the final decision as to what options to provide.
Veterinarians understand that the cost of taking care of a pet can sometimes seem overwhelming, and they will do what they can to help owners. For instance, your veterinarian can often provide suggestions for how to stay within your budget, such as spreading out routine services. However, when someone decides to take on the responsibility of caring for a pet, he or she needs to be prepared for the expenses associated with veterinary care and to compensate veterinarians for their time and expertise.