705.789.7979

New Clients

Muskoka Animal Hospital has been serving the people and pets of Muskoka since May of 2005. We believe that planning for your pet’s wellness, rather than illness, is one of the fundamental roles that a veterinary hospital should fill.  Good health doesn’t just happen! It takes excellent nutrition, regular exercise, and lots of love – things that you already provide as a dedicated pet owner.

It also involves us as your Veterinary Professionals through:

  • Prevention of disease through a thoughtfully planned vaccination program, based on your pet’s lifestyle and life stage.
  • A comprehensive physical exam at least once a year.
  • Detection and management of weight issues before they become a health problem.
  • Maintenance of oral health with advice and training on effective home dental care and timely professional treatment, if a dental disease develops.
  • Planned wellness testing throughout all life stages, to screen for common diseases before problems arise and at a time when intervention is most successful.
  • Regular parasite prevention programs to keep your pet and family pest-free all year long.
  • Prevention and management of osteoarthritis, a disease that robs so many pets of their golden years.

Active clients of Muskoka Animal Hospital enjoy the satisfaction of knowing they are not alone in the healthcare of their pets. We are here to nurture and extend the loving bonds they have made with their furry companions.

Accreditation

Our Hospital has been accredited by the College of Veterinarians for Ontario, our licensing organization.

This involves regular onsite inspections of our premises. This inspection includes specific standards for patient care, record keeping, equipment requirements, pharmacy controls, library, and sanitation, as well as continuing education requirements for our team.

 

Appointment Process

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time. We thank you for your understanding when an emergency or unexpected event forces us to stray from our schedule. We recognize that your time is valuable and we will make every effort to respect that while providing the best care for your pet.

When the doctor is performing surgery, we are unable to schedule office appointments. For your convenience, “admit” appointments are available. An “admit” means you could bring your pet at the time that works best for you and leave him/her with us until the veterinarian is available to examine him/her. Usually, we will ask you to arrive sometime in the morning, so he/she can be examined in between procedures or other appointments. The doctor will be able to go over his findings and diagnosis with you at a prearranged discharge time later in the day. There is a nominal kennel charge for hospital care and monitoring when using this service.

For the safety of all animals in our care, we require that all vaccinations be up-to-date prior to being admitted to our hospital.

To schedule an appointment for your pet, simply call us at 705-789-7979 or email us at info@muskokaanimalhospital.com.

Emergency Process

If you should require emergency veterinary care outside of our regular office hours, be assured that we have a veterinarian available for you should the need arise.

Please call our clinic at 705-789-7979 and you will be directed to our after-hours care.

Emergencies include any of the following symptoms:

  1. Any injury to the eye
  2. Vomiting or diarrhea lasting more than 24 hours
  3. Vomiting or diarrhea including blood
  4. Any poisoning from chocolate, rodenticides, plants, anti-freeze, etc.
  5. Porcupine quills
  6. Bleeding that cannot be controlled
  7. Traumatic accidents
  8. Distress while giving birth
  9. Uncontrolled pain
  10. Seizure activity

 

What To Expect

As a new client of our practice, you can expect our full attention to your pet’s needs. Our service will be provided with courtesy and respect. Whether visiting us for a semi-annual or annual medical examination, a second opinion on something, or due to an accident or illness, you can be assured that you and your pet are welcome at Muskoka Animal Hospital. Our doctors see patients by appointment only, so please call ahead to schedule a time to visit that best suits your schedule. Walk-in appointments can only be accommodated if they are emergencies. Other walk in clients will be encouraged to schedule an appointment or admit their pet to the hospital for observation and an examination when the doctor becomes available.

We welcome new client transfers from other animal hospitals. In order to become an active client at our hospital, you must schedule a visit with our doctor upon transfer of your files. This visit establishes a Veterinary Client Patient Relationship and allows you to discuss previous healthcare with us, as well as establish a plan for your pet’s future healthcare needs.

When you arrive for your appointment, both you and your pet will be greeted warmly by our Client Services Representative, who will review your contact information and details. You may want to pause for a cup of tea or coffee, or perhaps hot chocolate or cider while getting settled!  After some TLC for your pet and a weigh-in, you will be invited into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure that these are minimized as much as possible, but do appreciate your understanding.

You may see a Registered Veterinary Technician next, who will take a history and gather some data for the doctor. A veterinarian will see you next, performing a comprehensive head to tail examination of your pet and answering your questions and concerns. Any further diagnostics or treatment plans will be discussed with you and a Care Plan provided. You will normally see the RVT again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. The veterinarian will prepare a report card for you that reviews the appointment and documents any information you might need in future.

We are excited to meet you and your furry family members!